Thank you for shopping with us. We aim to process and deliver every order as efficiently as possible. Please review the following shipping information before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully completed. Processing times do not include weekends or public holidays.
During holidays, promotional events, product launches, or periods of unusually high order volume, processing may require additional time. Once an order has entered processing or fulfillment, changes and cancellations may no longer be possible.
Estimated Delivery Times
Estimated delivery times vary depending on the destination, selected shipping method, product availability, and carrier service.
Typical estimated delivery times are:
- Standard shipping: 5–15 business days;
- Expedited shipping: 3–7 business days, where available;
- International shipping: 7–25 business days.
These timeframes begin after the order has been processed and shipped. They are estimates only and are not guaranteed delivery dates.
Delivery may be delayed by weather conditions, customs inspections, transportation disruptions, public holidays, local carrier issues, remote delivery locations, or other circumstances beyond our reasonable control.
Shipping Rates
Available shipping methods and shipping fees will be displayed during checkout. Shipping charges may be calculated based on the delivery destination, package weight, product dimensions, selected shipping method, and order value.
Any free-shipping promotion will be subject to the conditions stated on the website and may be limited to selected products, order values, or delivery areas.
Shipping Destinations
We ship to the destinations available for selection during checkout. Certain products may be subject to regional shipping restrictions because of their size, weight, electrical specifications, battery type, or local regulations.
If a delivery address is not accepted during checkout, shipping may not currently be available to that location.
Order Tracking
When your order has been shipped, tracking information will normally be provided through the order-status page or shipping notification.
Tracking updates may take 24–72 hours to appear after the carrier receives the shipment. In some locations, tracking information may be limited or may not update until the package reaches a local distribution center.
Multiple Packages
Products from the same order may be shipped separately because they are stored at different fulfillment locations or require different packaging.
If your order is divided into multiple shipments, you may receive separate tracking numbers and packages on different dates. You will not be charged additional shipping fees solely because an order is shipped in multiple packages unless clearly stated during checkout.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address, including the recipient’s name, apartment or unit number, city, state or province, postal code, country, and telephone number where required by the carrier.
Please review your shipping information carefully before submitting an order. If you notice an error, submit a support request as soon as possible. Address changes cannot be guaranteed after an order has entered processing or has been shipped.
We are not responsible for delivery delays, failed deliveries, or lost packages caused by an incorrect or incomplete address supplied by the customer. Additional shipping, return, or redelivery fees may apply.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, value-added tax, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Customs procedures may also cause delays that are outside our control.
Customers are responsible for checking local import restrictions and ensuring that ordered products can be legally imported into their destination country.
Delivery Delays
Shipping and delivery dates are estimates rather than guarantees. Delays may occur because of severe weather, customs processing, carrier congestion, labor disruptions, natural disasters, address problems, security inspections, or other unexpected events.
If tracking has not updated for an extended period or the order has not arrived within a reasonable time after the estimated delivery window, please submit a request through the customer support channel provided on this website.
Lost or Missing Packages
If tracking shows that a package is still in transit beyond the estimated delivery period, please allow additional time for the carrier to complete delivery.
If tracking shows the package as delivered but you cannot locate it, please:
- Confirm that the shipping address on the order is correct;
- Check around the delivery location, mailbox, entrance, garage, or reception area;
- Ask household members, neighbors, building management, or reception staff;
- Contact the shipping carrier for additional delivery information.
Claims for missing packages should be submitted within 7 days after the tracking status shows “delivered.” Each claim will be reviewed based on the tracking information and circumstances of the shipment.
Damaged Packages
Please inspect your package upon delivery. If the package or product arrives damaged, keep all original packaging and submit a support request within 7 days of delivery.
Please provide the order number and clear photographs or videos showing the product, damage, external packaging, internal packaging, and shipping label. This information may be required to arrange a replacement, refund, or carrier claim.
Refused and Undeliverable Packages
Packages may be returned to the sender if they are refused, left unclaimed, restricted by customs, or cannot be delivered because of an incorrect address or repeated failed delivery attempts.
If a package is returned for a reason caused by the customer, actual shipping, return, customs, handling, or redelivery costs may be deducted from any eligible refund.
P.O. Boxes and Restricted Addresses
Certain carriers or oversized products may not be delivered to P.O. boxes, military addresses, parcel lockers, hotels, forwarding services, or remote locations. Available delivery options will depend on the destination and product type.
Policy Updates
We reserve the right to update or modify this Shipping Policy when necessary. Changes will become effective when the revised policy is published on this website.
This policy does not limit any rights that customers may have under applicable consumer protection laws.